Returns and Refunds Policy for Cire Royale:

At Cire Royale, we aim to ensure your satisfaction with our products. Please review the following information regarding our Returns and Refunds policy:

1. Return Eligibility:

We accept returns within 7 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Non-Returnable Items:

Certain items are not eligible for return or refund:

• Used candles or products that are not in their original condition.
• Custom or personalized orders.
• Sale or clearance items (unless they arrived damaged or defective).

3. Return Process:

To initiate a return, please contact our customer support team at buzz@cireroyale.com. Provide your order number and details about the item you wish to return. We will guide you through the return process.

4. Refund Procedure:

Once your return is received and inspected, we will notify you about the status of your refund. If the return is approved, a refund will be processed to your original method of payment/Bank account. The pick-up is completely free.

5. Damaged or Defective Items:

In the unfortunate event that you receive a damaged or defective item, please contact us within 7 days of receiving the product. Provide photos of the damaged item and packaging. We will either issue a refund or send a replacement, depending on the situation.

6. Exchange Policy:

At this time, we do not offer direct exchanges. If you need a different item, you will need to follow the return procedure and place a new order for the desired item.

7. Contact Information:

If you have any questions or need further assistance regarding our Returns and Refunds policy, please contact us at buzz@cireroyale.com. Please note that this policy is subject to change, and any modifications will be updated on our website accordingly.